Privacy Policy

Ripper Casino respects the privacy of players in Australia and aims to handle personal information in a clear, fair and secure way. This policy applies to information collected through the website, account areas, customer support channels and related online services. It should be read together with the website's other applicable terms and responsible gaming information.

Personal information means information that identifies a player or could reasonably be connected with that player. The type and amount of information collected will depend on how a person uses the website, whether an account is opened, which services are accessed and what checks are required.

Information may be collected directly from a player, generated through use of the website, or provided by authorised verification and payment service providers where this is necessary. Ripper Casino seeks to collect information that is relevant to providing its services and meeting its security, operational and legal responsibilities.

Where consent is required, Ripper Casino will seek it in an appropriate way. Players may also have choices about certain uses of their information, including marketing communications. Using the website does not remove any privacy rights that may apply to a player.

This policy may be reviewed from time to time to reflect changes to the website, technology, services or privacy requirements. The latest version published on the website applies to information handled after it is posted. Players should check this page occasionally for updates.

Ripper Casino may share relevant information with service providers that help operate the website and provide its services. These providers may support identity and account verification, payment processing, fraud prevention, technology, hosting, security, customer support, communications, analytics or other necessary business functions. Providers are expected to handle information only for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, security incidents or unlawful activity; respond to a valid legal request; enforce applicable terms; or meet an obligation that applies to the service. Information will not be disclosed for unrelated purposes without an appropriate basis.

Some service providers may handle information using systems located outside Australia. Where information is handled through another location or provider, reasonable steps are taken to support appropriate privacy and security protections. The safeguards available may depend on the service, the type of information and the requirements that apply.

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, secure transfer methods and restricted access for staff and service providers who need information for their work.

No website or online transmission can be guaranteed to be completely secure. Players should protect their passwords, use suitable device security and avoid sharing account credentials. If a player believes their account or information may have been accessed without permission, they should contact support promptly.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, de-identified or destroyed, subject to any continuing legal, security or dispute-related requirement.

Players may have rights and choices concerning the personal information held about them. Depending on the circumstances, a player may ask to access their information, correct information that is inaccurate or incomplete, request deletion of information, or withdraw consent to marketing communications. A request may be subject to identity checks and to exceptions where information must be retained or handled for legal, security, fraud-prevention, dispute-resolution or other legitimate purposes.

Making a privacy request

1. Send the request to support@rippercasino-au.site from an email address connected with the account where possible.
2. Clearly state whether the request concerns access, correction, deletion or withdrawal of consent to marketing.
3. Provide enough information for the relevant account or information to be identified, while avoiding unnecessary sensitive information in the message.
4. Complete any reasonable identity or security checks requested before information is released or account changes are made.

A request to access information may result in a copy or summary of the relevant personal information, subject to applicable restrictions. If information is incorrect, reasonable steps will be taken to correct it. If deletion is requested, the request will be considered in light of any requirement to keep records or preserve information. Closing an account does not automatically remove every record where retention is required by law.

Players can withdraw consent to marketing communications by contacting support@rippercasino-au.site or by using an unsubscribe or preference option included in a marketing message, where available. Withdrawing marketing consent will not normally affect essential account, security, payment or service messages. A withdrawal may not stop communications that were already being processed before the request was received.

If a player has a privacy concern, they should contact support@rippercasino-au.site so the issue can be reviewed. Ripper Casino aims to respond to reasonable privacy requests within an appropriate timeframe and may explain if more information is needed, if a request cannot be completed, or if an exception applies.